Where do you ship your ceramics from?


Florence St. George ceramics are lovingly made by Florence in the Bahamas. Currently, we post all ceramics from Gloucestershire in the U.K.




Are you shipping worldwide?


Yes we are! During Covid19 we are limiting our shipping days per week. For international orders (particularly outside of Europe) please be patient. Most international parcels should take 7 business days from when you receive shipping confirmation to reach their destination, however it can occasionally take 2 or even 3 weeks.




Some pieces on your website are sold out!


If you see a piece that you fall in love with but is already sold, please don’t hesitate to contact us using the contact form and Florence will do her best to get back to you.




Is there anywhere I can buy your ceramics in person?


If you live in the Bahamas please contact Florence directly via our contact page and she will do her best to get her ceramics to you without the shipping costs from the UK.




Do you take commissions?


Florence rarely takes commissions but is willing to discuss any ideas so fill in the form on our contact page.




Can you give me an idea of shipping costs?


All pieces are sent from the UK with Royal Mail, Parcelforce and UPS services, the price of shipping depends on the size, weight and where your order is being sent to. For domestic orders there are a few options. If you select Royal Mail Tracked 24 for items under 2kg/ or Parcelforce 48 for items over 2kg then all parcels will be tracked (and signed for) an should arrive in under 48 hours. Please allow a day for packaging. If you select Royal Mail 2nd (NO TRACKING) please allow about 4 business days in total for your package to arrive and please note that no liability is offered for damage or loss. All international orders will be sent UPS tracked with a 7 - 10 business days delivery aim.




What if my item arrives late or is damaged?


If a piece arrives damaged please use our contact form and Florence we will do her best to find a solution. For international orders (particularly outside of Europe) please be patient with your respective shipping providers. Most international parcels should take 7 business days from when you receive shipping confirmation to reach their destination, however it can occasionally take 2 or even 3 weeks. You can let us know if an international order is taking longer than expected but we will not send a replacement/ issue refunds until 30 working days have passed since the shipment date to give the package time to arrive. There is no need to send a damaged item back to us. If you have selected Royal Mail 2nd (NO TRACKING) please allow about 4 business days in total for your package to arrive and please note that no liability is offered for damage or loss. If your item gets lost due to an incorrect address being entered at checkout we will ask that you pay for redelivery.





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